The below pickup & delivery arrangement is not applicable to cakes' products
When customers order goods, please choose to pick up the goods at San Po Kong Bakery/Tsim Sha Tsui store, or choose delivery service.
*The goods marked [self-pickup recommended] are fragile goods. If delivery is required, the customer must bear the relevant transportation risks.
San Po Kong Bakery/Tsim Sha Tsui Store Self Pickup (Pickup after 15 Feb)
1. The fastest pick-up date is the 3rd working day after the order is placed, depending on the stock of product supply (For example: if the order is completed on [Monday], the fastest pick-up date is [Thursday])
2. If you have any special requirements or inquiries, please indicate them in the remarks of the order or contact us.
3. If the pick-up date specified by the customer has passed and the customer has been unable to be contacted for multiple times, in order to protect the quality of the product, the company may cancel the order without any compensation.
4. Address: 7C, Wong King Industrial Building, 2-4 Tai Yau Street, San Po Kong; Opening hours: 12:30-19:30 (Monday to Saturday); Enquiry hotline: 3565 6765
5. Address: G/F, 43 Granville Road, Tsim Sha Tsui; Opening hours: Monday to Sunday 12:00 - 21:00; Enquiry hotline: 9705 8876
Delivery service (Arrivial after Feb 10)
1. Members enjoy free delivery service for purchases over HK$600 (Except for the "Gift/Souvenir" series. If you request delivery, please leave a message to enquire with the staff).
2. If delivery is required for orders less than HK$600, a shipping fee of HK$80 will be charged according to the order.
3. The general delivery time is from 09:00 to 22:00 from Monday to Saturday. If you need delivery at a designated time period or date or other special arrangements, please indicate it in the order notes and we will try our best to arrange it for the customer.
4. Each order is only applicable to one delivery location. If you need to add more delivery locations, please contact us (an additional HK$80 will be charged for each extra delivery location)
5. The delivery service is handled by a third-party transportation company, and customers must bear the transportation risk.
6. The third-party transportation company will call the customer one day before/on the day of delivery. Please ensure that you have filled in the correct contact number and keep the phone available during delivery.
7. Buildings without lifts/ buildings that do not have free parking - Underground delivery will be arranged
8. All fenced villages - Settlement at the village entrance will be arranged
Once the order is placed, all fees (including shipping costs, if applicable) will not be refunded under any circumstances; if the order is temporarily canceled, all fees in the order will be forfeited and the shipped goods will be returned to Valérie. If you have special requirements, please contact us as soon as possible.
In the event of the following bad weather/special circumstances, the delivery service may be affected, delayed or canceled. Our company shall be subject to the current arrangements of the transportation company; for self-pickup customers, please pay attention to the opening hours of the day, or call/WhatsApp/Signal in advance for enquiry.
The Company reserves the right to modify and amend the selling prices, delivery charges as well as online shopping terms and conditions from time to time without prior notice.
In case of any disputes or delivery changes, our store will have the final decision. If there are any changes to the above details, our store will not notify the customers separately.
If you have any enquiries, please contact us (Tel: 35656765; WhatsApp/Signal: 92228442).
Customers can also visit San Po Kong Bakery/Tsim Sha Tsui store to purchase products in person. It is recommended to contact us 1-2 hours before arrival to confirm the opening hours and product availability on the day.
Address of the bakery: 7C, Wong King Industrial Building, 2-4 Tai Yau Street, San Po Kong [5 minutes walk from Diamond Hill Station (Tuen Ma Line Exit A2)]
Opening hours: 12:30 - 19:30 (Mondays to Saturdays)
Address of the Tsim Sha Tsui Store: G/F, 43 Granville Road, Tsim Sha Tsui [Tsim Sha Tsui Station (Exit B2)]
Opening hours: 12:00 - 21:00 (Mondays to Sundays)
Payment method: Cash/Payme/FPS/Octopus/Credit Card
